FAQs

We’ve tried to cover everything here, but if you have any further questions, please just give us a call and ask.

 

What’s the shortest time my pet can stay in the resort?

At the moment it’s one nights, however we may be introducing doggy day care in the future, so stay tuned!


Do you have a minimum stay during peak periods?

Yes we do. Five days at Easter, ten over Christmas.


What are your business hours?

We’re on-site 24 hours a day looking after your pets, however we’ll take visitors and calls from 9am to 5:00pm during the week, and 9am to 12pm on weekends.


Do you need a deposit?

Only over Easter and Christmas, we ask for prepayment in full due to the overwhelming demand for bookings.


Will my pet get cold, or hot?

All of our suites have reverse cycle air-conditioning to ensure a perfect temperature at all times, no matter what the weather’s doing.


Are the rooms big enough to be comfortable?

Absolutely. In fact all of our kennel pens and cattery have been built to be well over industry standards.


Are vaccinations are required?

Yes. In order to ensure the safety of all our guests we require evidence in the form of a vaccination certificate which MUST be produced on or prior to admission. Certificates required are C5 vaccination for canines, and F3 or F4 for felines (your Vet can advise). Vaccinations must be current, having been administered within the last 12 months.


Will my pet be sharing a suite?

In order to ensure the safety of our guests, we only allow sharing of suites with pets from the same family.


Can I bring bedding and toys?

Yes of course. However please be aware, we often see dogs playing tug-of-war with their blankets, so we can’t guarantee the condition they’ll be in when you get them back!  Also the bedding we provide is luxurious, and the toys never ending, so you’re probably best to keep your blankets at home.

Cats on the other hand, often prefer to have some familiar scents around them, so we encourage you to bring any special toys, bedding and belongings.


What happens if my pet gets sick?

We have a Registered Vet on call 24 hours a day, seven days a week, so help is never far away. If anything untoward happens we’ll always call you first, however if we can’t get a hold of you, we’ll always act in the best interest of your pet.


My pet has brachycephalic issues, is that OK?

No problem. We have years of experience in managing Brachycephalic Breeds. We always ensure that your dog’s needs are no matter what the breed.


Can you give my older pet some extra special treatment?

Of course we can. All of our ‘senior’ guests are looked after with the care and attention they deserve. They’re guided out for gentle walks every day, as much as they can manage, and this extra personal attention is always well received. It also allows us to monitor their health very closely, keeps their joints mobile and helps prevent uncomfortable stiffness.

If they have special dietary needs just let us know, and if there are medications to be administered, we can comply with any veterinary directions you may have.

The suites for our older guests are also located in a quieter are of the resort, away from our younger, more boisterous pets.

If your pet is really quite frail, then we would suggest checking them into a boarding facility that specialises in elderly pets. If you’re in any doubt at all as to their overall health, this is probably the best way to achieve a stress-free, and enjoyable experience for you both.

PLEASE NOTE:
It’s very important that you let us know of any pre-existing conditions, health issue or concerns regarding your pet. We don’t know them as well as you do, so subtle changes in behaviour may not be noticed, if we don’t know what to look for. Changes in behaviour can be precursors to serious health problems, so for your pet’s sake, make sure we have all the relevant information before you head off on your break.


I have a pet with a disability, is that OK?

So long as you let us know in advance, we can accommodate pets with almost any disability. Extra time is always given to animals with hearing, or vision deficits for example, however whatever the condition, so long as we’re well briefed on their needs, generally they’ll be fine.

PLEASE NOTE:
It’s very important that you let us know of any pre-existing conditions, health issue or concerns regarding your pet. We don’t know them as well as you do, so subtle changes in behaviour may not be unnoticed, if we don’t know what to look for. Changes in behaviour can be precursors to serious health problems, so for your pet’s sake, make sure we have all the relevant information before you head off on your break.


What happens in the unlikely event of an emergency?

When you check your pet in for their break, we’ll ask for two Emergency Contact numbers. One for you, and one for a trusted individual who can make decisions for your pet, in the event that we can’t reach you. If anything happens our first call is always to you.

We should also be aware of your wishes, or specific actions you’d like us to take, in the event that we can’t get in contact with anyone.

We also have a Registered Vet on call 24 hours a day, seven days a week, so additional help is never far away.

You should also let your Vet know your pet will be staying with us for a while. Unless you’ve given them approval to share patient information, we may not be able to make an informed decision about the welfare of your pet.

However, if we can’t get a hold of you, we’ll always act in the best interest of your pet.